Inquiry submissions
The four-step form records your name, reply email, company if provided, and packaging requirements in a separate inquiry database so we can assess and respond to your request. It requires consent. Do not submit confidential drawings, payment data or sensitive personal information. Submissions are recorded for review; delivery configuration is confirmed before launch. An explicitly approved delivery mode and matching service configuration are required.
What is not collected
The form does not upload attachments. The inquiry database does not store request IP addresses; a short-lived in-memory rate limiter uses the connecting address to reduce spam. Hosting and proxy security logs are separate and may record connection details. These inquiry tools have no advertising pixels or automatic CRM integration. A local analytics bridge records page and form events in this browser only. A third-party analytics tag is not loaded unless a real measurement ID is configured and you explicitly choose “Analytics on” in the footer.
Drafts and optional files
Tool handoffs use sessionStorage in this tab. Persistent localStorage is used only after you click “Save on this device”; you can delete it. The artwork tool reads file metadata only, not file content. Optional TXT/JSON exports are created by your browser.
Notifications and recipients
When real delivery is explicitly enabled, the configured SMTP or transactional mail service processes the inquiry and sends a notification to fish@zanfengpack.com. Your address is used as Reply-To, not as an automatic confirmation-email destination. A recorded submission, provider acceptance, recipient-server delivery and a person finding the message in their Inbox are different facts. A submission reference is not an Inbox confirmation.
Retention and requests
With the default database settings, synthetic test records and eligible records already marked as handed off are eligible for database cleanup after seven days from creation, not a guaranteed deletion deadline. Unfinished handoffs and unresolved delivery records are retained for review. Matched delivery-event metadata is eligible after 90 days; unmatched events remain for reconciliation. Mailbox, manual sales records, hosting logs and backups have separate retention and access rules; database cleanup does not delete those copies. To ask about access, correction or deletion, contact fish@zanfengpack.com and include your inquiry reference if available. Do not send identification documents unless needed and specifically requested through a secure process.